We are looking at upgrading our dispatching system in the near future. I was wondering if anyone had any recomendations for computer software to automate the dispatching of calls and techs. Thanks for any input.

Bill

we use a system that is called "trackit". the program itself cost less than a $1,000 and is simple to use. it would be practical for any company with less that 800 placements and can keep up with open calls, calls pending for parts, maintenance agreements, call backs, etc.

Is there a link you can provide?

Does anyone have experience with LaCrosse?

I have info from Trackit but dont see a URL for them. The phone number is (602)942-5210 They do have a demo CD. Or EMail trackit01@cox.ney

I purchased the Track it softwear and before we were up and running they wanted us to pay for continued support, our investment went in the garbage. never used it once!

We have been using Trackit for 2 years and it does a good job. The accounting side of it is a little weak so we use Quickbooks for that part of our business.

Phil Griffin
Carolina Business Technologies, Inc.
Charlotte, NC

I see Tec- Aid has been marketing a patch to Quickbooks that tracks contracts and calls. I know that the early products from McGinnis was very lame, to say the least. I wonder how this patch is? It's called ServiceTrakGold, has anyone tried it?

WE BEGAN USING E-AUTOMATE IN JULY 2002. IT IS A WINDOWS BASED SOFTWARE WITH DIRECT OUTPUT TO EXCEL. IT HAS ALL FEATURES EXCEPT PAYROLL. YOU CAN EXPORT FROM QUICKEN TO THE E-AUTOMATE SOFTWARE. WWW.E-AUTOMATE.COM WE ARE VERY HAPPY WITH THE SOFTWARE SO FAR. THEY HAVE GIVEN GREAT SUPPORT.

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Originally posted by MNKid:
Does anyone have experience with LaCrosse?<br /><br />I have info from Trackit but don’t see a URL for them. The phone number is (602)942-5210 They do have a demo CD. Or EMail trackit01@cox.ney

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We have been using Lacrosse for the 6 years I have been with my company. Anything specific you are looking for for infomation on it. Let me know, I'll check back.

We have used Track-it for 2 1/2 years. It is very basic on the service tracking side. It allows you to print up calls and keep history but other that it is not very good. The accounting side is a joke and it is not an active dispatch service so the person taking the calls really does not have a good idea of who is were and who is availible.