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BC
Senior Member
Picture of BC
Posted
taking the temperature of how many calls weekly do you expect from your experienced technicians? call backs? what percentage of your experienced technicians?
 
Posts: 175 | Registered: March 18, 2003Reply With QuoteReport This Post
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Our techs average 25 calls a week with about a 10% relog or call back ratio. we do count machine set ups and installs a service call.
 
Posts: 17 | Location: San Jose CA. 95126 | Registered: April 03, 2003Reply With QuoteReport This Post
Full Member
Picture of NH HILL BILLY
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We service copiers and mailing equipment. Our avg. experienced tech finishes 23 calls per week and we have a 10% recall within 60 days. Normaly the mailing equipment takes longer to set up but less time to repair and less recalls.
 
Posts: 16 | Registered: October 05, 2004Reply With QuoteReport This Post
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