Also curious: What is your response time? Using the Falcon series as a reference point, what is your average number of calls per machine? Copies between calls?
Posts: 259 | Location: CA | Registered: January 06, 2003
80% of our machines are Kyocera, 5 or less years old. Our response time is less than 4hrs. We are realigning our tertories. That is the reason for starting this discussion.
Posts: 607 | Location: Pa | Registered: August 24, 2004
To answer Scott's question; back in the analog days the numbers were much lower at times it was 100 to 200 machines per tech, and that was if you had GOOD techs. Not that digital techs are no good, just a different type of good, and not everyone was able to make the transition from analog to digital.
If life doesn't also hand you water and sugar your lemonade is going to be pretty bitter
Posts: 291 | Location: San Diego | Registered: April 18, 2003
Our dealership services south central PA. We have machines in 6 counties. We have about 350 machines per tech. 90% of our machines are Kyocera. (We recently became HP certified.) Our response time is less than 4 hrs, and within 2 hrs for a down machine.
Service Specialist CompTIA Certified A+ Technician Kyocera Color and B&W Certified Associate Degree in Specialized Technology: Computer Networking
Posts: 152 | Location: Lancaster, PA | Registered: June 30, 2006
