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HHR
New Member
Posted
August 07, 2006 02:08 PM
How are you service managers tracking response time? I find ADS to be a nightmare for tracking response.
Posts:
2
| Location:
Las Vegas
| Registered:
August 03, 2006
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Dan Hill
Power User
Posted
August 07, 2006 05:14 PM
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We use the standard OMD system. We run monthly reports on each technician... then plug those numbers into a spreadsheet which returns several detailed results for tracking efficiency.
Posts:
517
| Location:
Greenville, SC
| Registered:
June 10, 2005
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Ignored post by
Dan Hill
posted
August 07, 2006 05:14 PM
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