My company has been using Trackit since 2000 and in the last year has only just gotten rid of the "cards and crate" system of service record-keeping. I'm familiar with other dealer management software, particularly OMD and ADS from my IKON days. My questions are for those who are also using Trackit.

Do you have a wireless dispatching solution, other than manually typing pages or text messaging to cell phones? Any way of paging call info with a click or two?

Do you have a means of remote access for your technicians from the field? Particularly, can your techs retrieve parts and service history info from the field? How about closing calls from the client's site?

Do you have a good handle on inventory? Are you using the tech stock reorder feature?

Any input you may have would be greatly appreciated. Thanks!