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Network-connected printer won't print from sleep mode.
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Imaging god
Picture of Chris L
Posted
I ran into this issue with a FS-C5300, but I think this will be an issue with most any printer or print-system connected by network interface.

The customer could print if the PC was freshly started. If the printer went into sleep mode, it would then fail to deliver the print job from the PC. There is only a single PC and this printer on the network (both connected to a regular router for the internet). Could ping the printer fine, and browse OK with a web browser. Customer said the they would have to restart the PC after waking the printer by pushing buttons on panel in order to start printing again.

Turns out AVG internet security firewall was blocking the print jobs. Disabling the firewall allowed all print jobs in queue to get delivered. I was unable to figure out which firewall rule exactly was stopping printing, but since this printer was sitting right next to the PC anyhow, I took it off the network and connected with USB instead.


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Posts: 1398 | Location: Madison, WI | Registered: January 03, 2003Reply With QuoteReport This Post
Imaging god
Picture of Scotty
Posted Hide Post
AVG's almost worse than having no protection - it gives a false sense of security.

It's way cheaper to buy a decent security package than it is to suffer the consequences.


Relax? When?!
 
Posts: 1104 | Registered: November 15, 2005Reply With QuoteReport This Post
Power User
Picture of furnfuz
Posted Hide Post
Have been using this one for a while seems to be ok so far
microsoft free antivirus
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Posts: 612 | Location: yyc,cdn | Registered: March 25, 2003Reply With QuoteReport This Post
Full Member
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I've had this before. I loaded the latest firmware and the sleeping issues went away. It has something to do with the networking system not waking the machine up when the job came through. Has work flawlessly since.


"Have you tried turning it off and on" - IT Crowd
 
Posts: 9 | Location: Warrnambool, Australia | Registered: July 23, 2009Reply With QuoteReport This Post



Full Member
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also check the customer network adapter, it could be set to sleep also. this can be disabled to keep the adapter active in the adapter property settings power management.
 
Posts: 64 | Registered: April 14, 2010Reply With QuoteReport This Post
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