Who has task alfa flu ?
I am tiered of these firmware updates
v4 just came out , now v5 will be out next week,It takes 25min to load
Why didnt they just wait, skip v4 it was only one week or so. These machines where shipped with many features not even working,
This was to be the most important product for kyocera and they didnt evan test the thing and features before they shipped it. We have about 15 in the field and we have a very high call rate on all of them. We fix them but we keep going back for this or that, mostly CQ problems.

I feel your pain...

We were having fax problems, KMA said no one else was having problems, then they said that v4 was suppose to fix problems w/ fax, no help. Now v5 comes out talking about various fax problems, liars... Now, we are getting nailed on copy quality problems, not holding color on long runs, inconsist color. A church that had one for three months is now getting rid of the taskalfa and buying a sharp because of it. The Japanese need to take a hard look at these machines and get it right..

Doedee316

Yo "D"! Wut up dog?
Has your regional rep been out to evaluate your fax problems?
Z

quote:

Originally posted by JimmyB:
Who has task alfa flu ?
I am tiered of these firmware updates
v4 just came out , now v5 will be out next week,It takes 25min to load

Never worked on Ricohs have you? The original Aficio 350/450 had 25 updates. I'm rather glad they ARE addressing firmware in a timely manner. Beats the old system of denial.
Z

I am in the same boat as Doedee316
nothing but Fax and copy quality issues long runs, same issues with v5 firmware

quote:

Originally posted by Doedee316:
I feel your pain...

We were having fax problems, KMA said no one else was having problems, then they said that v4 was suppose to fix problems w/ fax, no help. Now v5 comes out talking about various fax problems, liars... Now, we are getting nailed on copy quality problems, not holding color on long runs, inconsist color. A church that had one for three months is now getting rid of the taskalfa and buying a sharp because of it. The Japanese need to take a hard look at these machines and get it right..

Doedee316

Tdog... i hope ...im not late, go back & clean up the hd...then run sim 020,back up memory but before u do that back all data on 917 then start from scratch...load original firm then set up the copier using the manual...step by step then reload new firm as needed...hope this help...u know some of us run to upgrade machines that r working right & all we do is mess the copier up more...is not written in stone that we need to update all our copiers to the latest levels...it is up to u to decide,what is best for ur customer...some times is better to apply the old rule ...if aint broke...dont fixed...

DUMMIETEK...light @ end of the tunnel...

yo 313,

Our regional rep lives at our shop. We now put DSL Filters on the copiers before they even leave the shop. Next time you go to a task w/ a fax system w/ heavy volume of faxes, run a error log, sim 670 and you will be surprised.

Doedee316

Will do. What is the reaction from your rep?
Z

Does the Japanese like South Dakota Beef?

haha

Doedee316

I ended up buying 5 flash drives plus the one that the Service Manager gave me. Today I did three Task Alfas plus 2 5050s I started all of the downloads then went to the next machine down the street and put notes on all of the machines not to touch while Firmware is downloading. It took me a little over an hour to do the machines. I usually have to figure out where I am going the next day then I download all the software on my sandisk or flash drives at night and do it all over again.

V6 firmware not helping with copy quality issues

My dealership has always been cautious about new models. It's been a good thing to hold back awhile and see how they run. We are a small company and cannot afford a poor choice in equipment. Better to take cautious steps than to jump into quicksand and sink....

I agree KJG .....We have waited as much as a year to year & 1/2 before we take the step towards the new models, by then most of the updates are in the equipment and the trips to the customer are far less.

same position here as KJG and copoykat. I work with a small company and we're very wary about new models. Even though, and i'm gonna regret this tomorrow, we just got into the taskalpha line and we're not really having that many problems with them as of yet. Here's hoping that it continues that way.

I wish we would have waited

quote:

Originally posted by KJG:
My dealership has always been cautious about new models. It's been a good thing to hold back awhile and see how they run. We are a small company and cannot afford a poor choice in equipment. Better to take cautious steps than to jump into quicksand and sink....