The Development office in a private high school contacted me about a MFP with the ability to print a lot of envelopes. These would be different size envelopes, along with various letters for fund raising, auction dinners, etc..
We currently have a CS-4035 with a client, running several thousand envelopes per month. We have not heard of any problems at this location.
Therefore, I tried running some #10 envelopes thru the By-Pass on the CS-4050 to see how it will perform, and we kept getting a dark brush mark appx 1 inch from the trail edge. This mark ran from top to bottom on the envelope.
Does anyone have any recommendation on which models to offer a client for this type of application.
On a side note: I am told with the FS-3900/3920/4000/4020, when you want to print onto envelopes, you are instructed to open the rear cover and flip some levers to reduce the fuser pressure. What about clients who want to print a letter with a matching envelope multiple times throughout the day? I cannot believe this equipment is designed this way.
Posts: 170 | Location: Midwest | Registered: January 07, 2003
The new FS-C5100/5200/5300/5400 color printers have the switch on the front when you open the front cover. I think if you use only envelopes in the MPT, you can leave that switch in envelope setting and still print plain paper OK from the drawer. I really have not given one a workout with envelopes yet to know for sure.
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Posts: 1400 | Location: Madison, WI | Registered: January 03, 2003
I have had this problem on a 5050 with the line on the envelope at a bank with 7 of these it happened on all seven now this is strange but if you use a HP5si driver to print to the machine the line went away on all 7 machines so i just created a printer called envelope and use the HP driver just for envelopes if you try this I am curious if it works for you ...
RODNEY
Posts: 123 | Location: FT MYERS | Registered: July 31, 2006
Rodman: We have used Hp drivers in other situations, but I never would of thought an Hp driver would solve this problem. I have tested envelopes on the 420i and this unit seems to perform fine except for a bit of wrinkling. Once I meet with the client we will determine if they want a MFP - 420i or a FS-9530, etc.. If they choose the FS-9530 Most likely I'll need to try the Hp drivers. We will be steeing up separate drivers for different size envelopes and lable them as such. I'll keep you posted on how we solve this requirement. Thanks.
Posts: 170 | Location: Midwest | Registered: January 07, 2003
One other problem to be awary of envolopes and I am not sure if Kyocera has addressed this problem. When running 100s of them through at a time they all run through the fuser at the same spot, hence cooling down that part of the roller causing a C Code to pop.
Originally posted by Techboy: One other problem to be awary of envolopes and I am not sure if Kyocera has addressed this problem. When running 100s of them through at a time they all run through the fuser at the same spot, hence cooling down that part of the roller causing a C Code to pop.
Had that one happen on 3 KM-5035's in hte same office.
1 @ 234th envelope 2 @ 230th envelope 3 told them not to even try it or they will have 3 machines down
The envelopes we have had the best results with are Quill #10 for Laser Copiers/Printers. They seem to wrinkle the least however they still wrinkle some at the trail end of the envelopes. We have one CPA company that has matching envelopes on a slightly heavy laid paper, they tend to skew as they go through the copier and won't fuse if "Envelope" setting is selected for the bypass tray, had to select envelope for the size but either thick or bond setting to get the best result for fusing.
I do understand the difficulties of printing on envelopes, along with the performance of different envelopes, etc.. We do not sell a lot of printers, but the FS-3920/4020, if i am told correctly by my service dept., is you are instructed to flip two levers in the fuser area in order to print onto envelopes. Can anyone tell me if this is mandatory? What steps need to be performed by the operator using a FS-4020 to print letters with envelopes throughout the day. I do not understand the design/engineering of this machine if that is required. Any advice or information on this process is greatly welcomed.
Posts: 170 | Location: Midwest | Registered: January 07, 2003
Envelopes yes the tabs have to be pressed down, and if you have the extra drawer both have to be set to plain paper even if you have letterhead loaded. Set in your driver defaults to print from cassette one and leave to plain. Go to the IP address if you are using go to priner, media input letterhead and change the group settings for the cassette 1 to the left then letterhead to the middle hit apply and then recycle the printer. It will look like it did not work but yes they did.
Otherwise if you leave cassette two to letterhead it will beep at you to mess with the tabs again. This way it will allow you to print the letterhead without beeping and it will not start pulling letterhead when your regular plain paper has run out.
Techboy: If the tab's are down for envelopes, do you leave them down when printing on other paper? I believe we had problems with the toner fusing on Plain Paper with the tabs left in Envelope mode. This is what I am trying to understand, I cannot believe the client will need to flip tabs on the fuser when printing envelopes, and then need to flip them back to print onto paper or letterhead.
Posts: 170 | Location: Midwest | Registered: January 07, 2003
I have been leaving the tabs down and have not had any problems with offsetting as of yet. I have been doing the changes as I have had before on the previous post.
Well, I hope someone can tell me I am wrong, but I sold a FS-4020DN to School Development office, with 2 addl 500 drawers ( Total of 3 Drawers ) and a Envelope Feeder. The plan was to have two drawers with Plain Paper, 3rd Drawer with Letterhead/Special/etc. paper, and the Envelope Feeder loaded with #10 Envelopes.
Client wanted to print normal docs to plain paper, and then print letters to letterhead along with a corresponding envelope. We left the Fuser Tabs in the Envelope mode, and when printing onto plain paper, it would print the letter and the envelope fine without a problem. As soon as we told the machine to print onto the letterhead, the message appeared to " Set Envelope Switches" ( or something like that) we would press the fuser tabs, and it would print out the letter, and then take the switches off and it would print out the envelope. So in essence, you cannot have the paper drawer set for any paper other than Plain Paper and have an Automatic print of the letter with the matching envelope. Who would engineer a printer like this? I keep thinking we missed something or we do not have a setting correct, but my tech's are very competent and what was a 1-2 hour install turned into a 5 hour research project. This was our solution: 1) We turned auto paper switching off. 2) All drawers are set for Plain Paper, with the 3rd drawer loaded with letterhead.
3) I will never sell a Kyocera printer if the client wants to print onto anything other than Plain Paper.
The client asked why would they make something like this, and I did not have an answer.
Posts: 170 | Location: Midwest | Registered: January 07, 2003
You are correct, only plain paper and envelope mode. We went through same research project. the hot line said we were the only ones with the issue
quote:
Originally posted by Ballpark: Well, I hope someone can tell me I am wrong, but I sold a FS-4020DN to School Development office, with 2 addl 500 drawers ( Total of 3 Drawers ) and a Envelope Feeder. The plan was to have two drawers with Plain Paper, 3rd Drawer with Letterhead/Special/etc. paper, and the Envelope Feeder loaded with #10 Envelopes.
Client wanted to print normal docs to plain paper, and then print letters to letterhead along with a corresponding envelope. We left the Fuser Tabs in the Envelope mode, and when printing onto plain paper, it would print the letter and the envelope fine without a problem. As soon as we told the machine to print onto the letterhead, the message appeared to " Set Envelope Switches" ( or something like that) we would press the fuser tabs, and it would print out the letter, and then take the switches off and it would print out the envelope. So in essence, you cannot have the paper drawer set for any paper other than Plain Paper and have an Automatic print of the letter with the matching envelope. Who would engineer a printer like this? I keep thinking we missed something or we do not have a setting correct, but my tech's are very competent and what was a 1-2 hour install turned into a 5 hour research project. This was our solution: 1) We turned auto paper switching off. 2) All drawers are set for Plain Paper, with the 3rd drawer loaded with letterhead.
3) I will never sell a Kyocera printer if the client wants to print onto anything other than Plain Paper.
The client asked why would they make something like this, and I did not have an answer.
Posts: 153 | Location: CA | Registered: February 15, 2003
Just to be clear on the above post, we have all three drawers labeled as Plain Paper, with the 3rd Drawer actually having Letterhead in it. Now the clinet is not sure why they needed an x-tra Plain Paper drawer if the Auto-Switching is turned off. I an just dumb founded by this issue. I still cannot believe in this day and age a Printer is manufactured like this.
Posts: 170 | Location: Midwest | Registered: January 07, 2003
While I'm glad they did SOMETHING for envelopes, I'm not sure why they didn't just go all the way and add a solenoid system to automatically change the fuser pressure system when an envelope type is selected. I would estimate that less than 1% of customers would buy a laser printer JUST to print envelopes.
The hotline's statement about nobody else having this problem is a typical ostrich response. I've lost plenty of deals over the years when trying to replace HP's that let you still use your bypass when you add an envelope feeder where they do exactly what your customer is doing - the first page of their doc is on letterhead, the rest on plain paper and the envelope is printed all in the same job.
The lack of a "Universal" setting for the bypass has wasted probably weeks of my life trying to work around issues to get a deal.
When setting up the printer and you are using the envelope feeder and the extra paper feed drawer for Letterhead.
Set the paper type for the MP tray to Envelope set the type to #10 Set cassette one and two to plain paper and open up the back of the printer and press the two green levers down on the fuser. Go into the printer properties and select advanced then printing defaults. Change cassette one under source to the default along with plain for the media type Go to the internet page of the printer the password is admin00 and then go to Printer tab / Media Input. Under Group settings put an X on the left hand column under group settings for cassette one and on cassette two put an X in the middle column by cassette two. Hit the submit button and then turn the printer on then off. If you went back to the IE page it does not look like your settings took affect but indeed they did. This change will make it so when the plain paper drawer runs out then it will not pull from your letterhead drawer. If the letterhead drawer is not set to plain then when you try to print the letterhead it will then ask you to take the pressure off of the two green levers in the back that you already had set to envelopes.
