I just learned today we lost our Tech rep Phil. That sucks I liked him. He helped us out a lot.

Yes I was told that by my boss today
ours was laid off.
I know their sales are bad

quote:

Originally posted by joedohm:
I just learned today we lost our Tech rep Phil. That sucks I liked him. He helped us out a lot.

Always wondered how they got their jobs. Were they super-techs in the real world, or just got in early and took well to the training.

Yeah our Rep, Bruce P was laid off Friday. Sucks, he was the best Rep from any manufacturer I've had in 20+ years!
Sad

Z

webe..be more sensitive to our colleagues the reps...remember they have families to support too...i do think that sometimes things work in mysterious ways...because other mfps corporations as well as dealers r lookin for a few good man like that to fill their job openings...goood luck to those reps...


DUMMIETEK...another tek falls..is our duty to support them... remember we dont have unions to represent us ...so lets stick together..

Phil was the best rep I've dealt with in my whole 20 years. Bummer! I was hoping that was a false rumor... =^..^=

DUMMIE

I understand written text is tone deaf, but you took my question as smart-ass when it was sincere.

These reps have forgotten more than I will ever know and I wish them the best of luck. I wont comment further on the subject.

I am no super tech, but it took Kyocera a freeken week to find out how to change paper size on a 650C. Some thing needs to be done.

No problem..webe...i know u understand my point as well as i understand yours..but as we all know does guys are not perfect & like us,they dont have all the answer...remember all we r trying to do like does guys is to fix other people bad design and poor engineering though process...so yes is not always pretty but @least we have a job to do...i hope that we stick out for those guys...because we dont know went is our turn...

DUMMIETEK... solutions on demand ...but not always the culprit...

I guess their sales are way down and the
color line is not selling,
I know our dealer ship moved back to konica

I agree with Dummietek, I like talking things over with my Kyocera Rep rather than technical support, Even if he does not give me the right answer he does give me problems and fixes for other things I may see out in the field. I like the heads up rather than running into them blind folded.

Talking about tech support, I noticed that some of the Hotline support guys are kinda rude or arrogant. Their attitude is like, why are you calling us to bother. I had tech support from another brand and they were friendly and bent over backwards to help me.

I am sure the Morale is not good, when their are layoffs and poor sales and poor machine performance . It all adds up to employees with bad attitudes

quote:

Originally posted by Guru:
Talking about tech support, I noticed that the Hotline support guy are kinda rude. Their attitude is like, why are you calling us to bother. I had tech support from another brand and they were friendly and bent over backwards to help me and not giving me a smart ass answer.

guru... the behaviour presented to u on the hotline might be the pressure some of those guys r feeling since they havent get & increase for two years & to topped all of ... letting people go for no reason...now ...how will u explain that to your dealers..maybe kyo need to go back a little and study the mita way ...paid people better then you get better performance wont you do the same if they dont give u more $$$$ every year...that is why kyo got so big in other faces of their business slashing & cutting overhead on other peoples backs... believe me kyo of n.a. is feeling more pressure than their counter parts in japan but what can you do , its the sign of times...another editorial by...


DUMMIETEK...secret i.d. for sale on ebay!!!!LMAO..

I was talking to one of the Hotline guys the other day and he told me that the biggest problems they have is tha very few of the techs that call have any training and don't even have manuals or meters. Imagine troubleshooting with out a book or meter ?

This message has been edited. Last edited by: slewfoot,

I dont think most of the hot line people
have been trained either

quote:

Originally posted by slewfoot:
I was talking to one of the Hotline guys the other day and he told me that the biggest problems they have is tha very few of the techs that call have any training and don't even have manuals or meters. Imagine troubleshooting with out a book or meter ?

I'm afraid the hotline guy is probably right about the training in some cases. Some employers think sending one tech for training on a particular box just to get sales certification then having him train the rest of the techs is the norm. When do techs have time to teach?
Formal training is just an un-needed expense to some of these clowns. Do the words"Just find it on the web" sound familiar?

I first started calling in to Kyocera Technical support back in the early 90s, now I find I get better answers on this website anyway, the only time I call technical support is to get a case ID if I have to shotgun a problem. That way if the part I ordered does not fix the problem I can send it back for credit. The one big hope I have for this site would be to have every technician post the final fix for every problem that they posted a question for.

True Techboy. But I think some d-netters (myself included) are reluctant to interrupt a current and/or important thread.

There should be a way to post to a thread without making it the headline issue. Maybe there is..

jimmyb...the hotline guys r trained by kyo...the only problem is ...they r not on the field 40 hours a week like u...is amazing, how high our spectations r of the hotline guys...remember this individuals are behind a computer with manuals trying to give u help...they r not onsite like u guys, do you always thing people r mind readers or magicians that can pull out a trick answer & give u results over the fone...what is the world coming too.lets get real...please...


DUMMIETEK...its time to apreciate ...what other people do for u...even if it is a small contribution...