We have several Kyocera 1370 and 1350 printers that we have in peoples home that telecommute. They may be working fine then the printer goes offline. we can usually remake the connection by resetting the print spooler on the print server, but that is not a good thing to have to do for just one user. the weird thing is you can still Ping the printer, and often times even bring up the command console. I'm wondering if we are using the wrong driver for this type of situation or if ther is a fix anyone knows of.. They are connecting through a ASA Cisco 5505 router, they all run on thier own subnet, each one different. Also sometimes they just lose connection completely and you can't even ping them or contact them in any way so you end up having the user restart the printer till they get recognized by the DHCP server. this is a very spuratic event and seems to be at random...although some never seem to have the issue and some do... all the printers of teh same type are using the same driver from teh server.. the 1350's are using the KX driver as are the 1370's
I know that a 1370 doesn't use much power, but I'm betting you'll find an overloaded circuit in that home office. Most every home office I've ever been in has had overloaded circuits.
I'd break out the power quality analyzer.
=^..^=
Posts: 818 | Location: Michigan | Registered: April 04, 2008
I posted an issue in the Head's Up section that could be related to this. Basically it was AVG firewall that interfered with printing, but only after the printer went into energy saver mode.
energy save mode sounds like a good start... we don't use AVG we use microsoft forefront, but antivirus software does seem to have its issues no matter what you use.. thanks
Hmmm, wondering if this could be an snmp issue. It seems that it doesn't take much for that protocol to break down. We have solved similar issues by unchecking the snmp box on the port configuration.
