This is on one of the later machines. Apparently about 6 times a day on a machine which is constantly scanning, the system will freeze so badly that the only way forward is by the main switch. It will scan the original and then lock. The file can be seen on the server 'sometimes' but the file icon is translucent (when SMB). This user has about 80 entries in its scan directory split 50/50 of SMB/eMail destinations.
The firmware is not the latest but its the version I use on all of ours, so I kinda rule that out. Keyboard Dimm's seem secure. It did have to have the HDD replaced about 9 months ago after a spindle failure - I used a 80GB Maxtor then. The Doc box is still holding documents OK though, so Im ruling that out also.

Bear in mind that all this wild info is from the user, who's getting irrate now - it typically hasn't occurred when Im there!!!!!

Any ideas people???

Mark

You say that the document box is holding documents. Is anyone using the TWAIN scan capture to retrieve documents from these boxes. We have a falcon 3 at a medical office where there was a falcon 2 before and the twain capture process is entirely different between the two machines. This customer experiences frequent lockups also attributed to the "TWAIN" process, not sure if this is what you are experiencing or not. We could not convince this customer to switch to SMB or to even use the SFU with the FTP set up on the copier because they are resistant to change the way the "Originally" scanned with the falcon 2 into there electronic medical records program.

No there's no twain in use here, just SMB and email.

The document box is holding large page jobs directly scanned to the HDD, which is where I felt I could rule out the HDD....

Onboard 512mb DIMM memory has been suggested, but not yet tried - not something I have to hand!

No more feedback for you yet..

Unfortunately, the HDD is the only logical cause in my mind. Have you tried doing a re-format? Sometimes that is enough.

All the weird scanning lockups that I've come across ended up at the HDD.

Yeah, I did format this HDD on the first visit for this, but they still not happy, although currently they have gone quiet

As a note to all, before I did the format, I backed up their large address book etc to USB by sim 917, but when I reloaded nothing would log in. Turns out that DNS and DOMAIN setting does not back up and had to be re-entered!

I have km3050 that does the same thing...she scanning to smb then goes into a program on her pc
...the machine freeze and no errors!!

we had format hard drive....
firmware flash...latest one...

anyone...

Does your machine have a fax (M)?

Firmware versions 2.42 and 2.43 have lockup issues when awakening from sleep mode to print received facsimilie. This lockup can affect other aspects of scanning.

In our office I overheard a conversation about having to reboot the MFP (CS-5050) several times during the day. On a whim, I read the latest firmware bulletin. Version 2.44 only addresses that one issue. =^..^=

yes there's a fax don't know if it (M) one

it was working fine ....suddenly one day...it just started!! ....out the blue!!!

the latest version of firmware was install...
dimm are gold....but reseat them...
the client has to reboot several time a day
....like 4,5 time....
machine show no code.

Well if the DIMMs are "GOLD" I was always told to replace them, "GOLD is OLD, White is Right". Something to do with the thickness of either the "Gold" contacts or the green PWB itself and causing poor contact.

Ok order the Dimm, will replace it...and let you guys knows!!! Hope u guys have a great long weekend!!

Hi we change the dimms...they told me its still happening....but less....ok.....
I saw they are connect through a hub with four other device....i wonder if there's too much collision.....other than that i was told to check the power on the power outlet and they are connect on a small power bar..like we use at home..

any opinion???????

thanks

This problem has today become an issue again with the same user. This is an old thread but anyone reading the above have any up to date feed back on this?? - Maybe 'tech pete'


Mark

(Bump)
I am having this same problem with a 4050. I replaced dimms and hdd then I replaced the machine with another 4050, but it is still doing it. When the scanner locks up, the file will show up in the folder as a 4k pdf that won't open. It doesn't matter what size the scan job is. Through testing I was able to send a full color sixty page doc with no problem only to have it lock up with a 2 page b/w doc next.

Any help would be greatly appreciated.

We have had this issue once before, they were using an old server that was quite slow. I beleive the problem went away when they swapped the smb destination, I think to a samba linux box.

Are they scanning to SMB? If so you could try a FTP solution or temporarily changing the scanning to a different computer to rule it out.

Let us know how you go.

I tried setting the machine to 10 half duplex, but it hasn't been long enough to know if it made any difference. The customer is scanning to a filer and refuses to scan to a computer on the network. The filer is a stand alone piece of hardware not a server.

I'd recommend that every dealership keep a laptop around preconfigured for smb and sfu and a crossover cable that can be left on site if need be to diagnose and /or prove that the scanning works. If it works with our stuff we give them the option of paying us or someone else to fix their network problems.
IT mediocrity is prevalent and denial is the most common response.

Scotty I can prove it works with windows but it won't work with thier file system. The folders are on a netapp filer. Thats were the problem lies. Not as easy as saying its not our machine because this is on a demo with three new machines in our wharehouse waiting to be delievered to this customer who is about to cancel their order. We are trying to setup the file utility on the network and let that point the files to their netapp filer instead of using smb.

quote:

Originally posted by 390mike:
Scotty I can prove it works with windows but it won't work with thier file system. The folders are on a netapp filer. Thats were the problem lies. Not as easy as saying its not our machine because this is on a demo with three new machines in our wharehouse waiting to be delievered to this customer who is about to cancel their order. We are trying to setup the file utility on the network and let that point the files to their netapp filer instead of using smb.

We've taken this a step further for scan to email problems. Initially I'll check the scan to email information for syntax errors. If no obvious errors, then I'll connect a laptop that has been set up as an email relay onto the customer's network, then direct the scanner to the relay PC. If the scanner can hit the relay without an error I'm done. =^..^=

So what you are saying is, if it will scan in a very basic setup, your dealership will not go any further trying to setup a machine in the customer's enviroment. These problems show up for me at installation more so than later on. I understand not fixing network problems for free, but this is a setup issue with three machines on the line and the owner breathing down my neck. We charge for that service if the customer is unwilling to try to fix those types of problems once a machine is setup and working.