Help, I have a client using a popular title solution software that is hosted remotely using a citrix server. So they have no client server network. Their pc's are like dummmy nodes when they are online remotely using the software. They are using gmail (google mail) and they need to scan to email because when they are logged onto the title software the outlook is on the remote desktop then the can save to a client file. So I am limited to the work arrounds I can use. I can't scan to the pc's I have to scan to email. When I tried setting up the scan to email with the KMA hotline I am getting the 2101 error not getting to the email server. I tried pinging the gmail server and using ip address instead of the host name. Nothing I tried worked. They are using comcast high speed modem and I tried using the comcast email server. nothing seemed to work. I have a new machine delivered and I will loose this deal if I can't scan to email for them. Any ideas welcome.

Any chance they have a corporate firewall set up that filters outbound traffic from IP's that it doesn't recognize?

Another thought, if you're trying to authenticate for sending with gmail they require SSL and they also use a custom set of ports. It's possible that the Kyocera is showing a failure to connect because the normal ports aren't open on the gmail end.

Feel free to email me directly tech18[at]advanceddocumentconcepts[dot]com
I might be able to come up with some other ideas if I can get more specific details from you.

Wyzeguy,
Thank you for the input you were right on with the port normally set to 25 the gmail port was 465 however it did not help. I need to resolve this soon. I had read somwhere that somepeople were using some type of shareware software to simulate an email server. I am going to search.
Any help welcomed.

Port 465 is an SSL SMTP port, and I think only Falcon 3s support SSL.
Port 25 is the default SMTP port, and port 587 is sometimes used for authenticated SMTP. I often setup machines to use 587 since AT&T/Yahoo basic DSL blocks port 25 except to their own servers.

What machine are you scanning from?

The freeware mail server is at http://www.argosoft.com

My suggestion would be that you set up your own mail server somewhere, either at the clients location or at your own office, and use that for all the outgoing mail. I'm assuming that if you're getting a 2101 error that you're using a Falcon 3 and we all know how helpful the error reports from those things are I suspect that the amount of time spent beating your head against this problem is going to be substantial so again, I would just "cheat" by setting up a server that you can control yourself.

For Scan to email get the i386 file off a XP CD. Load Internet Information Services on to a pc. Create a Domain any domain just make one up. Install a virtual smtp server. Most offices have business accounts with their ISP so port 25 is open. Then it’s easy, just under relay of the virtual smtp put the IP of the scanner and you are good to go. I’ve used this several times, works great for clients that do not have an Exchange server or issues with their ISP letting them relay through.

Sorry Guys it is a KM-3060 and I have to fix this on Friday or give the clients money back. I was thinking that installing a SMTP server utility on one of the PCs at the location would be the quikest fix but I have never done that or used any of those products before so I am a little apprehensive. Am I beating a dead horse. Wyzeguy is setting up an email server with the arogsoft software user friendly or is there documentation for config.

I am not any help for you, but i have tried
several free email servers and argo soft and I have never been able to scan to any of the free
email services including Gmail,yahoo,hotmail

Please post if you get it working, but i have spent a lot of time with no success

Have you tried this to Gmail ? Working ?
I have tried and had no success
Please post some print screen if you have it working

quote:

Originally posted by Jonas:
For Scan to email get the i386 file off a XP CD. Load Internet Information Services on to a pc. Create a Domain any domain just make one up. Install a virtual smtp server. Most offices have business accounts with their ISP so port 25 is open. Then it’s easy, just under relay of the virtual smtp put the IP of the scanner and you are good to go. I’ve used this several times, works great for clients that do not have an Exchange server or issues with their ISP letting them relay through.

Argosoft mail server is pretty easy to install and configure. Another alternative is Mercury Mail available here http://www.pmail.com/overviews/ovw_mercury.htm

If all of the computers there are thin clients, you might not be able to install any mail server there.

I've never had a real issue scanning through comcast email servers; I'd try that again. The only problem I've had is the customer never remembers their password correctly. You might try setting up Outlook Express or Thunderbird on a laptop connected to their network since those programs display more descriptive error messages.
You could also try scanning through your company's email server. This would test any firewall issues as well as saving the deal until you find a permanent solution.

Since their server is remote, Scan to SMB is probably out, but Scan to FTP might work (especially with Citrix). It might be the best method if all they are going to do is save it to a file anyway. It will involve working with whoever manages their server (and it sounds like they haven't been helpful yet).

Just wanted to follow up. I was able to get the scan to email working using the Argosoft SMTP Server installed on one of their workstations. I would like to treat this as a temporary fix and I am going to follow up with their software provider to see if they would recomend some other options like FTP. If I run across any new information that would be helpfull I will post it.
Thanks again to all !

Mark
did you get this Argosoft to Gmail ?

If so could you please post some print screens or howto tips on this as I have not had success getting to Gmail

quote:

Originally posted by Markyboy:
Just wanted to follow up. I was able to get the scan to email working using the Argosoft SMTP Server installed on one of their workstations. I would like to treat this as a temporary fix and I am going to follow up with their software provider to see if they would recomend some other options like FTP. If I run across any new information that would be helpfull I will post it.
Thanks again to all !