I have a customer that purchased an 1820. The control panel of the pc it is hooked to shows "Kyocera Twain". But the scanners and camera does not show any scanner connected. The 1820 does show up under the "Kyocera Twain" selection. The office this machine is in is a dental practice.

What their computer tech tells me that since this machine does not show up as a "scanner camera" it is not windows compliant. It has to be in that portion of the control panel for the customer to use the machine as a scanner.

So is there a way to gbet the winxp to recognize the scanner portion as a scanner instead of only in the "Kyocera Twain" heading?

If you add the 1820 with the Kyocera TWAIN utility in control panel you should be able to perform a TWAIN scan from any TWAIN compliant program such as full version of Acrobat most imaging programs and freeware such as Irfanview (http://www.irfanview.com)

Install the TWAIN driver for the 1820 on the computer, which may be what Andrew was referring to. Then I think the scanner will be "found".

Keep in mind that the 1820 TWAIN driver only works by the USB connection, not with the network connection like other copiers.

Otherwise, you initiate the scan just like any other TWAIN device after the TWAIN driver is loaded.

Thank you all for the help. I get to go to the customers location and see exactly what the IT person was talking about tuesda morning. The software drivers have been installed. And it does show up in the "kyocera twain" heading. Oh wel I'll take a look at the software they are using and see whether or not it shows up at all within the program. All the software I have running on my pc has a "select source" in the pull down menu. And that's where about forty different scanners show up. Including all of the KM scanners, network or otherwise.

Just a short follow up. Went to the customers location. The scanner works just fine with PaperPort. What the software guy is trying to do is make the pc see the 1820 as a Microsoft scanner. Hence the "Why does it not shoiw up in the scanners and cameras section of the control panel" And just for added scratch your head weirdness, The 1820 shows up in the systray USB devices connected. And it shows up in the device manager as an imaging device.

Some of the weird results. The imaging software being used is run remotely from a server with win2k03. When the customer signed on as administrator there was the image source. Sign on as a user no image source. When logged on remotely to the file server there is no 1820 scanner installed. Back to the software again. Where in the hell does that software recognize an 1820 scanner as being the source?

Oh well I am not a programmer or network specialist. I'll call tech support and see what they say now that I have a better understanding of just how this guy believes should work.