I have a very unusual problem here. It's a little involved so forgive me. We have a cs-6030 with a scan system in the field. When the customer scans documents to e-mail (which is the only way they scan), the image shifts to the left about .25 inch. This is scanning from the document feeder. When COPYING from the doc feeder, the image is fine. I have checked all the scan defaults, and found nothing out of the ordinary. If I set the defaults to full-page scan and auto-center, I can get the whole image, but it shrinks to 93%. The clients are engineers and need some pages to be in scale, so this is out. It does it when scanning 8.5-inch lead or 11-inch lead, and a cs-3050 on the same network and scanning to the same e-mail accounts are fine. We brought the firmware for the machine and the scan card up to date.
All other copies and prints are fine, but if you try to send the scanned image back to ANY printer, it will print off-center.
Anyone seen this before? HELP!

I think there's a setting when you print from Acrobat so that it doesn't fit it to the page.

Could it be that your print margins are off and your scan margins have been set to compensate?

We tried all the Acrobat stuff. We tried fit to page and it works, but it also shrinks the image by 7%. They are engineers and want the copies to scale. They say that until last week, it worked fine.

Did they update Acrobat last week?

Are they using Acrobat Reader or Acrobat?

What happens if you direct print - if it's on a server you can do the following:
copy /b pdfscan.pdf \\server\printername\lp1
(I think this works on 6030's - definitely does on Falcon III/TaskAlfalfa Series.

It sounds like it's doing a margin shift with the scanned image. I'm assuming you tried off the glass and it's normal that way? Don't automatically assume the copier is all set correctly either if the copies look right. It may be that the registration is off 1/4 inch and somebody adjusted in sim 71 instead and did not follow the correct image adjustment procedure published the service manual.

Other things to look to would be the hard disk (format it or replace) as well as the scanner PWB which controls the doc feeder. Might even be a mechanical problem in the feeder.

I had something very simular which was never resolved... the machine was replaced anyway due to frequent jamming (surprise)

But I did run a thread here if you wanto browse it..

http://dnet-km.com/eve/forums/...621084903#1621084903

Good Luck

what happens when they scan as a TIFF instead of PDF??

We learned a few things here. First, we set the scan to scan whole page and auto-center, which won't cut off the image but will reduce it by 6-7 %. We made sure that the scan image was correct for centerline and registration. The scan margins were set to zero to capture the complete image. The problem is that the computer, whether it's acrobat or word or any other, adds margins. I can find no control for this. And the trail edge margin is larger automatically, so the image shifts. Evidentally, it's been doing this the whole time, but the customer didn't really notice until the feeder developed a skew and began cutting off part of the border that they put on every page. So, long story short, we made every improvement we could, but we are now, without further input, as far as we can go.

Any update on this? I have a 5530 that just started doing this a few days ago. Of course it started a day after I put a new drum in the machine so they think I did it. This happens off the glass and through the feeder scanning to e-mail, but the copies are perfect. Thanks