For everyones information,a new virus is making the rounds, and can affect print output on shared network printers. Thus,the unit may output garbage. there are removal tools available from symantec posted on their site, an dprobably others. This is not a printer isssue, it is a pc computer issue and extra work may be involved. Be careful out there

Do you know the name of the virus? I would like to download the removal tool and have ready incase I come across this in the field.
Thanks

The name of the virus is W32Bugbear.b@MM. The file to get isstinger.exe. Get it at Symantic.com under the Avert tab.
Fred

Hi,

I did not want to start a whole new post on this issue although the previous ones' are quite old.


My question is as follow though:
We have had random clients that would recently be affected by this specific virus.
It seems to have a specific liking in the KM-2560 models though ?

We did some research as to why only some machines in a big corporation would be affected and some not and found that it is normally the machines that have hard drives on them that are affected.
According to the virus M.O. it tries to copy itself onto shared hard drives in a network and copiers having a hard drive but no Microsoft operating system does not knwo what to do with the info, and then basically just prints garbage instead, UNTILL ALL DRAWERS are EMPTY !

What still gets us is:
Why does it out of a whole range of machines on a site, Pick the KM-2560's, and is there not perhaps a way that we can block this from the machine side ?

Any advice out there ?