Does anybody have the latest firmware for this machine? If so, it would much appreciated if you would send it to me. My customer is having ghost jamming issues and before looking into mechanical causes I would like to upgrade the firmware

I take it that you do not have access to the KMA Connect site at www.kmaconnet.com. All current firmware is available on there. Last time I tried to email firmware to somebody it was rejected due to it being in a zip file, and the email server flagged it and rejected it thinking it may be a virus. Post your email and someone may try to send it to you.