I have a customer trying to scan letter size B/W aerial photos. The machine shows memory full before it completes one page. It will scan about 10 inches before it errors. We've tried different settings resolution, exposure, smb vs ftp etc... Machine has standard memory. Hot line said no kyocera will scan that much data without upgrading memory. So the next question I ask was what memory do I need to upgrade. They didn't know, they told me to call Techworks and they should be able to tell me.( not much help). TB1 shows printer memory but does it share with the copier and scanner? Also this machine will scan this page in for sort copy and other functions but just not for scanning. Any help will be appreciated.

Just wanted to add to this post. Brought this document back and it scanned fine with our 1128.

It can take another 512MB DDR1 PC3200 stick of memory, but I doubt that will fix the problem. I'd argue that any Kyocera ever made can scan at least 1 letter size paper, no matter how complicated it is.

Is firmware updated?
I would try swapping out memory before adding memory: the current memory may be bad.
Try storing 1 page to a document box.
Backup settings with U917 and print out network reports, then format the hard drive.

I'm not sure of a good fix, but seeing as how the 3050 comes with twice as much memory as an 1128, I really doubt it's running out of space.

I just made a sky shot on 8x11 and emailed it to myself on a 5050 no problem!! if memory was to fill up a sky shot should do it you would think .. maybe try format HD

Thanks for the replies. I will try this next time I'm at the machine. it's not a big deal to the customer but I'd like to find an answer. Just one of those things. By the way we told tech support we thought that was crazy and he didn't take it very well. He said if you find one that would do it let know. I don't think he really wants me to call him every time I find one. thanks again

Rodman - I think a skyshot actually easily compresses and doesn't take up much space.

I'd second the motion to format the hard drive. I have seen this happen before - I think on a KM4530.

Upgrade frimware and format HDD.

On a side note - if formatting the hard drive works, I'd expect to have to replace it in the very near future. I can't think of one time that formatting a drive has solved the problem for very long.

These use a PATA drive - just make sure you get one with at least an 8mb cache size (drive size doesn't really matter, but 80gb's are probably the most readily available and affordable)