Any thoughts as to why you would be able to email "internally" to your own network, but not to any email address in the "outside" world?

I've had this happen on several installs, and can't seem to find a definitive answer. Finding SMTP server just fine. Have tried various combinations of authentication.

Compared to their workstations, the setup is exactly the same when compared to the network settings and Outlook...

What am I missing?

Is the scanner NIC set-up as DHCP or Static IP?

!R! Baby!

They are giving you their internal mail server probably ie(exchange, etc) From there the internal mail server usually forwards to the external email server(isp providers) This forwarding is called relaying. Most savvy network administrators turn of relaying because then it allows for spam emails. To fix it, have the network admin give you the isp email smtp servers ip/name instead or have them allow relaying from your scanner and printer cards ip address..also, some software programs firewalls can be loaded to block outgoing emails..and also check if mail server is using smtp authentication, if so, it must be entered for the mail server to send the email. cheers

To Kyo-Dan: The addressing is static.

To furnfuz: Your answer makes more sense to me than any other I've received..inckuding from KM. I need to get back to this customer to verify these ideas. The ip we have is for their internal mail server. Tell me, though, is the relaying set up on a user by user basis, or is it an overall setting?

Thanks

Mud,
I think furnfuz's answer might be right on the money, but if not, try this. Set the scanner NIC to DHCP so that the Subnet, Gateway, DNS, WINS, and Domain information is entered correctly. Once this is done, you can turn off DHCP and change JUST the IP back to the static address that you want. Better yet, leave it on DHCP, and reserve the IP on the DHCP server to always assign that IP address to the Scanner NIC (MAC address).

Hope that helps

!R! Baby!

mudshark, it is a setting based on the ib21e 0r ns 30 scanner cards ip address. It needs to be entered in the exchange server to allow emails from these ip addresses to be relayed.
cheers..i think if it is scanner that wont email out to external emails,you get a error e22(i think) Hope this helps

I've had this problem and the fix is just as furnfuz suggests. Add the scanner IP address to the relay table on the smtp server and you should be able to go external

Mudshark,

furnfuz is correct. I hope you can get your customer's isp to give out their e-mail smtp server ip address and name. I have a customer whose isp would not for some reason and therefore could not utilize external scan to e-mail. My suggestion for my customer was to switch to an isp who would.

Hope this helps

Sometimes this info can't be supplied by the ISP becuase the mail server doesn't have a fixed IP address. The address is assigned by DHCP, and allows the ISP flexibility in relocating the server. This can sometimes be useful if the server comes under attack from the internet, or if they need to quickly relocate the server for some reason.

Mike M.
www.SEH-Technology.com

They are using Exchange or similar, and as stated above, the relay is not set up for the copier/scanner. Enter the scanner IP in the exchange server.

Also, setup authentication (User name and password), on the scanner card through the web browser.

Thanks for all the info...keep it coming. Unfortunately the customers IT person is on vacation, so I can't do much until he's back. As soon as he's back, though, I'll run all this stuff by him and see what happens.

As a follow up to this, after fussing around for a little more time, the customer had their IT guy update their mail server with some security patches. After the susequent reboot, I am happy to report that all is working just fine, now.

Thank you for all your help and suggestions.

Try using the customers ISP SMTP server. This usually works better for me because most ISP's have redundant mail servers where as a company only has one to rely on.

this may be a dumb ? but where in exchange do you find the option to add the ns30 ip address to be relayed

In MS Exchange go to System Manager and then navigate to the the SMTP virtual server (which is in the Protocols folder). Right click and then click properties. One of the tabs is called access and has a section called relay restrictions, click on the relay button and you're in

Good luck.