Hello all. Just wanted to throw this out there for input. Our dealership has about 25 6030/8030's with the DF-650 finisher in the field. More than half have had the offset tray get slammed up into the stationary tray. Never any trouble codes, just jams at the finisher exit. It's only a five minute fix to release the worm gear and reset the tray, but we're wondering if anyone has any theories on this. Nothing out of the ordinary when it occurs, just in the middle of a run. KMA says they've never heard of this, but we've had it happen on most of ours in the field. Thanks....
Hello! We also had two machines doing this and we've also tried all of the above parts. Amazingly both of the machines are sitting next to another in a very small room. What we've been blaming on is the power . They have G to N between 7 to 12 volts at times. In the same small room they have another KM 5035, 2 Fujitsu scanners,mailing machine ,2 microwaves and a fridge. One of the machines had a LC side feeder which we removed and after that it hasn't happen that often but it still does from time to time.On a different floor, they have another 8030 that never had a problem with the finisher and we swapped it with one of the "bad ones" and the problem stayed with the location. So it has to be the power.
Back in October, Kyocera came out with a new version of firmware for the finsher ver.107 that specifically addresses this problem. Check firmware bulletin 11 for the KM-8030. also make sure copier is up to date......
If you take the sets out of the tray while the machine is running it will overdrive into the top tray. We have found that impatient customers will pull sets out of the batch before they are finished. This throws the sensor out of wack and while running and will overdrive. Just what I HAVE FOUND.Tell them to let come to a stop before removing sets.
Originally posted by Devdumper: If you take the sets out of the tray while the machine is running it will overdrive into the top tray. We have found that impatient customers will pull sets out of the batch before they are finished. This throws the sensor out of wack and while running and will overdrive.
Again, update the firmware on the finisher to eliminate this problem..... It's easier to update the firmware than it is to get the customer to listen to you.... Chances are if they did it once they will do it again. Save yourself another trip..This message has been edited. Last edited by: Gazoo,
