I got a good one. One of my tech came across a 400ci that is displaying c2352 cleaning motor faulty. He called support and told him he needs to replace the motor and engine board. did not work. I asked him did he remove the iu's and dv units and did it do the same thing? Yes

Dosen't the cleaning motor also turn the cleaning section of the transfer belt? Maybe the transfer belt?

i will check the connector first... this sounds like a connector is loose or total motor failure...u can check the motor with another tech on sim 030...one @ the control panel and the other in the back of mfp...believe me,is not easy if u dont have someone watching the motor operation ...im 100% percent sure is a loose connector...


DUMMIETEK...singing in the sun!...

well I found out the tech checked the motor without a load. I told him to order the motor yesterday and he fixed the machine. Thanks for the info fellow members.

I was thinking the same thing gazoo. It helps if the tech gives better info .

Texchar: How's it going? I hear ya on complete info....... Need much info to give a proper diagnosis.....

I had the same exact problem with a 250ci. I replaced the cleaning motor and the engine control pwb like the manual said but that didn't fix the problem. I ended up having to replace all four of the motors (2 cln, and 2 dev) and the motor control pwb which fixed the problem.

I just had a 250ci with similar problems. Symptoms: no color printing: no error code. after checking drums, dev units, and tranfer belt for possible lock up, traced fault to color DLP motor. Replaced and worked fine for 3 days and then error code 2350. this time the color CLN motor went faulty. replaced and machine working fine. Note both motors were from the same batch. I did not have to change the motor control pwb