Every few weeks a customer calls with

"Error occurred at cassette 3. Open cassette 3 check and remove paper from inside the machine"

Checked contacts and switches, reseated motor plugs. Rebooting or 906 will fix it, but no c-codes are showing up.

Also, only at startup (power off/on) there is a loud, baritone, rotating noise coming from the back of the machine. I only have one TaskAlfa so I was wondering if that is normal.

Thanks in advance.

the noise is the cleaning blades moving on the lazer. The 3rd drawer sounds like paper not loaded properly or of poor quality.

See this for the Cassette 3 issue: http://dnet-km.com/eve/forums/...26013712/m/262102381

Except we haven't found a fix for it yet. On mine, the copier gives that message when the right side of the LCF is empty, yet it works fine if there are at least 5 sheets of paper in there. After replacing every switch and the LCF PCB, my tech rep suggested that it's a mechanical issue where it doesn't lift soon enough and the machine gives up.

Aragul

My rep sent me a fix yesterday. It's an internal Kyo doc w/ pics made by a Kyo tech.

A brief description would be that the right-side metal support frame (welded on) is bent up. This most likely will happen from lifting the LCC out of the box by these two support frames. I haven't seen if you can pull them down from the inside, or if you have to take the whole machine off.

This message has been edited. Last edited by: WeBeJammin,

Could you forward that fix on to me?
aragul@yahoo.com

Done

Please foward to me too (jswolfert@gmail.com). Thanks.

Thanks WeBeJammin.

I uploaded the info here: http://aragul.org/km/Bent-Shim.zip