Are we the only ones that are having problems with the fax systems on these things? The machines are locking up every so often on recieving, even with the newest firmware 3.05 under sim 670 error report, 47 errors of the U01110 error. We have three taskalfas doing this.
Things that we have done...
1. Had phone company tone the line, checked good. Even though they had a Sharp fax machine on before and that was ok.
2. dropped the modem speed down to 9600 and turned ecm mode off. We put a Line filter on them.
3. turned off busy tone detect, no change.
4. reseated the 16mb dimm for the fax, replaced it with a 128mb dimm via hotline for lock ups.
5. did a sim 600 and 601
Hear is the situation, Kyocera thinks that we are the only ones having the problem but if these machines get an error, the customer never see it, says error and that is it. We turned on the rx report for error so they can keep track.
I went to one of the taskalfa and another tech went to the other. We began sending faxes back and forth. I loaded the queue with 17 1page faxes sending to him and he did the same. 14 of them went thru no problem, then I got another fax from someone else 22 pages. That came thru just fine, then it dialed him again, instead of sending just one page, it bundled all 3 individual pages into 1 fax of 3 pages. My machine completed but his kept saying receiving fax... He check the details and it said pages 3. I called his taskalfa fax and it started ringing when it should have saying busy. It locked up the fax system, he shut off the main switch and restarted and it started working again and it printed the 3 page fax.
This is Messed up.
Doedee316
P.S. if anyone is going to one of these with fax, can u check sim 670 and run an error report and see if they are having problems and post please......
Put a DSL filter on the phone line for a while to see if that helps with faxing issues. While talking with tech support about some issues with dealing with faxing to 1-800 #s that are being answered by a computer acting as a fax machine they let on about some problems with tone recognition problems over DSL phone lines and it appears around where we are that the local phone/internet provider is doing switch overs of all the phone lines includine the fax lines then we get service calls about faxing issues.
Now here's a thought - why don't they just engineer a DSL filter into ALL of the fax systems (not necessarily the extension pass-thru - just the line into the NCU).
This would prevent DSL from EVER being an issue and I think it's just a simple band-pass filter of some sort...
Now, back to to the original problem - are these traditional phone lines or is this through a Cable TV phone service or VOIP of some kind?
I called Kyocera one time on fax issues and they said there fax machines are to smart and are more up to date than the old stand alone fax machines. So therefore you want to turn your Kyocera into a dumb machine.
My steps are as follows I like the 9600 Baud Rate because it slows down the hand shake. The next step I do is to slow down the tx db level I believe it is simulation 650, I prefer -9 DB but if I have to I go down to -8db. If that does not work I go to simulation 633 and turn on v.34 communication, this should make your machine as dumb as the sharp.
Always make sure you have a dedicated phone line I have had to bring the fax machine back to the dmark and hook directly into the phone line before the phone system to prove that they had a problem with the phone system rather than the phone line.
My steps are as follows I like the 9600 Baud Rate because it slows down the hand shake. The next step I do is to slow down the tx db level I believe it is simulation 650
is their a code to set the baud rate to 9600? are regional rep said firmware 4.0 should be out any day
Posts: 70 | Location: Michigan | Registered: December 08, 2008
