Well that's about it. Only when printing this CS-250ci displays CF249 and loses conection to the network. The customer demonstrated with a Microsoft Word document, but tells me other applications are affected. Not every PC, not every time. Didn't have much time today.

I'll be connecting the laptop Wednesday morning to see if I can duplicate the error codes.

Any suggestions. Anybody know what the CF249 means?

Blackcat,

All CF codes are programming failures on these types of equipment. That is why Kyocera Tech support doesn't have a manual for these codes. We had an engineer from Kyocera talk to us about these codes. He said that it is programming glitchs that arise similar to when you get a grey box with OxOOOEAOO1 in a windows platform. It is not specific, its random but it is traceable. If you talk with tech support, there is a way that they can find out what is happening. They will have you capture log files on the machine using a USB Stick and enter sim 964 (don't quote me on sim). they will want you to send it in via email and scans of the maintenance sheets. They will not even talk to you about this however if the firmware is not up to date!! If you haven't noticed the firmware release notes since this machine has been out, there has been a few times where they have been trying to resolve the CF246 code and it is still happening in instances, programming errors can occur at any moment, all they can do is try and narrow it down step by step.

Good Luck.

Doedee316

ps. You may want to send kyocera the file if it is ok with the customer.

Thanks Doedee. I'm onsite, and can't reproduce the problem from my laptop connected via crossover. I've printed in every app that I've got (10+) with no errors.

Firmware is current. Next I'll put the MFP and my laptop on their network & try again.

Another thing I thought of is doing a data capture. I believe the Falcon III data capture method works on the Saturns too.

I've already taken the Event Log and Maintenance Report.

I'm not desperate enough yet to call the hotline. Hopefully it doesn't get that far.
The event log shows a whole passel of CFxxx codes. The majority are CF247, CF248, CF249, then one each of a dozen others.

I'll post any results. =^..^=

U977 will perform a data capture on the 250ci and store it on a usb drive.

And U964 is the right sim for the data logs.

Does the copier have the fax option?
Have you tried changing their print driver?

Yeah, I was able to do the data capture in U977, and print the data logs in sim U964. Nothing significant shows in the data capture. It's identical to the print-to-file.

It does have the fax option. Does it make a difference?

In a way, I did change the print driver. The customer is using v 4.4.0403. I'm using v 5.00 on my laptop.

When the MFP and my laptop were on the network, I began to get the CF249 after the job printed. For me only Microsoft Word documents. For the main user Adobe Reader 9 and Microsoft Word 2007 documents lock up the print card temporarily. The webpage and continuous ping fail to connect for some seconds, then the document prints. I get a brief connection, then lost again. Approximately 1 minute later the CF249 displays.

The hotline suggested re-seat DIMMs, re-load firmware, Clear Memory, Re-Format HDD. I think it's worse. All I succeeded in doing was losing 45 job account codes.

I hope the analysts come up with some magic, soon. Maybe it wouldn't do any good, but couldn't they tell me what the f'ing code means?

I thought that the CF2xx range was for faxes, but I just read the firmware updates and it mentions CF248 only with printing or command center problems, so I think I'm on the wrong track there.

Have you tried disabling some of the network services (snmp) from the command center? Sort of like how Appletalk messed with our older printers.

Unfortunately I've got Apple users. I've already shut off Netware, and Appletalk was off for a while, until the Mac people complained.

Hi all,
New to this, first post.Have this info to hand if its any use CF codes and resolutions?
TASKalfa, 500ci series Error code 15/05/2009
Error Code Contents Resolution: (case study)
C0630 DMA problem Check CIS cable, service part
C0640 Hard disk drive problem "Reinstall firmware,
Replaced the HDD, and the main pwb"
C0650 FAX image DIMM check problem Run Simulation U671 - RECOVER FAX DIMM
C0940 NA Reinstalled optional fax controller and fax memory DIMM, updated firmware
C2101 Developing motor K error "Black developer unit locked.
Replaced Developer unit"
C4000 Polygon motor synchronization problem Replace LSU
C6000 Fuser heater 1 break Installed new fuser, and plugged in cassette heater
C6030 Fuser thermistor 1 break error Had him install cassette heater harness jumper. Replace fuser and update f/w
C6200 Fuser heater 1 edge break New Fuser installed
C7104 Toner sensor Y problem "Run SIMU89 and then perform a Drum Refresh.
Checked and reseated the cyan unit. "
C8350 "Centerfold side registration motor 1
problem (center-folding unit 3000 DF)
Roller motor problem (optional document
finisher)" Upgrade F/W 3.02 and newer
C8800 "Centerfold side registration motor 1
problem (center-folding unit 3000 DF)" Upgrade F/W 3.02 and newer
CF000 Operation panel PWB communication error Replace main DIMM, Reinstall firmware, Update engine firmware only, wait 35 min during update process
CF040 Communication error between Main - Engine PWB Check the type of Engine PWB. There are 2 types of Engine PWB for TASKalfa series.
CF125 Scanner unit error
CF145 Fax unit error
CF14F Fax unit error
CF186 "Print Unit:
DVU_PRT_SYSERR_F226_ERROR
(Video data flushing error)" Upgrade F/W
CF18C Document BOX error Upgrade F/W 3.02 and newer
CF214 "Codec:
GICL_CDC_ERR_FACTOR_JPEG
(several hardware error, software error)" Upgraded F/W
CF215 "Codec:
GICL_CDC_ERR_FACTOR_SRLE
(several hardware error, software error)" Upgrade F/W 3.06 and newer
CF234 Data conversion error
CF235 Error code when receiving / printing e-mail. Upgrade F/W 3.06 and newer
CF245 "Process Manager:
SYS_PRCM_ERR_FACTOR_SVC_PROC_DOWN
(Device process down)" Upgrade F/W 3.06 and newer
CF246 "Process Manager:
SYS_PRCM_ERR_FACTOR_DEV_PROC_DOWN
(Device process down)" Upgrade F/W 3.06 and newer
CF247 "Process Manager:
SYS_PRCM_ERR_FACTOR_JOBIMG_PROC_DOWN
(Job image process down)" Upgraded F/W
CF248 "Process Manager:
SYS_PRCM_ERR_FACTOR_PRN_PROC_DOWN
(Printer process down)" Upgrade F/W 3.06 and newer
CF25E "Network Manager:
" Upgrade F/W 3.00 and newer
CF26F "System State Manager:
" Upgrade F/W 4.00 and newer
CF278 Energy Saving manager: Upgrade F/W 3.00 and newer
CF337 Device (Scan control) error Upgrade F/W 4.00 and newer
CF46F "PDL Interpreter:
REN_INT_ERR_FACTOR_GENERAL
(Other General error)" Upgraded F/W 3.06 and newer
CF515
CF526 System error Upgrade F/W 3.00 and newer
CF615 "Report Page generator:
USV_RPG_ERR_FACTOR_STREAM
(Stream access error)" Upgraded F/W

Thanks for sharing Irish. This is good information.

Am I missing something? I didn't see CF249 on the list.

Still swinging in the breeze here. Five days and no help from the hotline. There's no more time for finesse. It's time for the shotgun.

I'm ordering (4) likely candidates tonight, and we'll see what works. I'll post the results.

I may be way off but did you unplug the MFP from the network and ping its IP? Just a thought. It must be something with their network as your crossover works w/o failure.

Gene Y.

Yes, we checked for dupes. The IP is unique.

No parts arrived, but the tech rep showed up. The thing that produced the most improvement was downgrading the firmware to v. 5.00. I cleared out 87 occurences of CF249. As I was packing to leave I got "Occumeu em erro. CF249"

I don't know what language that is, but the last part is familiar.

I'll try some memory, then the code DIMM when it arrives. This time I got good backups of the job acct IDs.

Replace the main board. We have had a lot of strange crap fixed when we replaced the main board. Last one was a 300ci that print jobs would just sit in "processing". Replaced the main pcb after nothing else worked and bingo printings back.

Thanks Kyotech. I'm saving that one for #3 (in the order of cost). I put in the image memory this morning and if the cfxxx's will stay away until Tuesday, I'll try the 6.0 firmware.

My main concern here is keeping the machine up and functional in a busy office, while diagnosing the problem.

It's been over a week, and the only noise I'm hearing from the hotline is: "Have you fixed it yet?" This kind of help I don't need.

I agree the kma hot line is the worst I have ever worked with

quote:

Originally posted by blackcat4866:
Thanks Kyotech. I'm saving that one for #3 (in the order of cost). I put in the image memory this morning and if the cfxxx's will stay away until Tuesday, I'll try the 6.0 firmware.

My main concern here is keeping the machine up and functional in a busy office, while diagnosing the problem.

It's been over a week, and the only noise I'm hearing from the hotline is: "Have you fixed it yet?" This kind of help I don't need.

You can add CFA3A to the list, it is a problem with the hard drive, I reformatted the hard drive and it lasted two weeks then kept coming back more frequently until the hard drive was replaced. Kyocera had no information on this code.

Update: The image memory seems to have solved the problem. I've got the firmware back up to v. 6.00 and no codes. Time is the true test, but I think this is complete.

I'm curious when the hotline is going to get back to me.

ok guys here we go,we have about a dozen task alfas in the field 250-500s. in my opinion these are voyagers painted black with voyager inherited problems and a few new ones. ripping transfer belts fusers going down printing issues colour reg constantly varying to name but a few. contact helpline and we are the only ones encountering these problems. we have actually swapped out a ta500 it was so bad compared to the 5035 they previously had.latest problem on a 250 is when print job sent machine has to be switched off/on to bring it back onto network. 5 minutes later it drops off again.even when receiving a fax you have to do this. latest firmware on but it just does what it wants. our showroom 250 will sometimes not print when in low power mode until switched off/on also. i cant believe we are the only uk company having these issues. these problems are only the tip of the iceberg for these latest and greatest[hahahaha]km colour machines.these are obviously not tested to any kind of standard before shipping to dealers otherwise why all the bulletins and firmwares.its left to us to pick up the pieces with loyal customers who like us are being sold these machines on the understanding that they have long life units and that they will never see an engineer.sorry to rant on just very very disillussioned with km colour.

you are not alone , I agree with everything you said

quote:

Originally posted by the gaffa:
ok guys here we go,we have about a dozen task alfas in the field 250-500s. in my opinion these are voyagers painted black with voyager inherited problems and a few new ones. ripping transfer belts fusers going down printing issues colour reg constantly varying to name but a few. contact helpline and we are the only ones encountering these problems. we have actually swapped out a ta500 it was so bad compared to the 5035 they previously had.latest problem on a 250 is when print job sent machine has to be switched off/on to bring it back onto network. 5 minutes later it drops off again.even when receiving a fax you have to do this. latest firmware on but it just does what it wants. our showroom 250 will sometimes not print when in low power mode until switched off/on also. i cant believe we are the only uk company having these issues. these problems are only the tip of the iceberg for these latest and greatest[hahahaha]km colour machines.these are obviously not tested to any kind of standard before shipping to dealers otherwise why all the bulletins and firmwares.its left to us to pick up the pieces with loyal customers who like us are being sold these machines on the understanding that they have long life units and that they will never see an engineer.sorry to rant on just very very disillussioned with km colour.

Look at the bright side. If they all ran like Kyocera claims we'd all be out of work.